1. Shipping and Returns Policy – Monaco Perfumes
At Monaco Perfumes, we are committed to providing high-quality products and a sophisticated shopping experience for our customers. Due to the nature of perfumes, the following return policy applies:
2. First: Return and Exchange Policy
• Due to the nature of perfumes and cosmetics, products cannot be returned or exchanged once opened or used.
Returns or exchanges are only accepted in the following cases:
• The product arrived damaged or broken.
• The product received is different from what was ordered.
• There is a clear manufacturing defect.
3. Return Policy
• Return requests must be submitted within 3 days of receipt.
• The product must be unopened, in its original condition, and in its complete packaging.
• Include the purchase invoice or order number.
4. Return procedures
• After receiving and reviewing the order, the customer will be contacted to coordinate the return process.
• After receiving and inspecting the product, we will:
• Replace the product with a new one, or
• Issue a refund to the same payment method within 5–7 business days.
5. shipping
• Orders are shipped within 1–3 business days of order confirmation.
• Delivery within the Kingdom typically takes 2–5 business days, depending on the shipping company.
6. Important notes
• Customized products and special offers are non-refundable.
• The customer is responsible for return shipping costs for returns not due to a manufacturing defect.
• If your shipment is damaged, please contact us within 24 hours and include a photo of the product.
